Sonamu B.V., located in Rotterdam at Putselaan 102, 3074 JE, Rotterdam, registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 70230889, is responsible for the processing of personal data as described in this Privacy Policy. Sonamu B.V. trades under the name TCG-Ground.

Contact details:
E: info@tcg-ground.com
Address: Putselaan 102, 3074 JE, Rotterdam, The Netherlands

Data Protection Contact: M. Konal is the privacy contact person for Sonamu B.V. and can be reached via info@tcg-ground.com.

Personal data we process

We process personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we may process:

• First and last name;
• Address details;
• Phone number;
• Email address;
• Information about your activity on our website;
• Payment and transaction details (e.g., bank account number/IBAN where applicable).

Special categories of personal data / data of minors

Our website and/or service is not intended to collect data about visitors under the age of 16, unless they have permission from a parent or guardian. We cannot verify the age of visitors. We therefore encourage parents/guardians to be involved in their children’s online activities to prevent data collection without consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@tcg-ground.com and we will delete this information.

Purposes and legal bases for processing

We process your personal data for the following purposes:

• To process your order and payment;
• To ship products and deliver goods/services to you;
• To contact you by email or phone if necessary to perform our services (e.g., order updates, delivery issues, customer support);
• To inform you about changes to our services and products;
• To offer and manage an account (if you choose to create one);
• To send newsletters and/or promotional messages (only when permitted by law, and you can opt out at any time).

We process personal data based on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, legitimate interests, and/or your consent (for example for certain marketing communications and cookies where required).

How long we keep personal data

We do not keep your personal data longer than strictly necessary to achieve the purposes for which your data is collected, unless we are legally required to keep it longer (for example for tax/administration obligations).

Sharing personal data with third parties

We do not sell your personal data to third parties. We only share your data with third parties when this is necessary to perform our agreement with you, to provide our services, or to comply with a legal obligation.

Examples of third parties may include payment providers, delivery/shipping partners, IT/hosting providers, and email service providers (if applicable). Where a third party processes personal data on our behalf, we enter into a data processing agreement to ensure an appropriate level of security and confidentiality. Sonamu B.V. remains responsible for these processing activities.

Cookies and similar technologies

Cookies are small pieces of (text) information that are sent to your browser when you visit our website and are stored on the hard drive or in the memory of your computer, tablet, mobile phone, or other device (“Device”). Cookies placed via our website cannot damage your Device or the files stored on it. When we refer to “cookies”, we also mean similar technologies used to collect information.

We use cookies to make the website function properly, improve performance and user experience, and (where permitted) to measure and analyze usage. Where required by law, we ask for your consent for certain cookies and you can manage your preferences via the cookie settings on our website.

Your rights: access, correction, deletion, objection, and data portability

You have the right to access your personal data, to have it corrected, or to request deletion. You also have the right to withdraw consent (where processing is based on consent), to object to processing based on legitimate interests, and to request data portability (receiving your data in a structured, commonly used, machine-readable format, or having it transferred to another organization where technically feasible).

You can submit a request by emailing info@tcg-ground.com. To help us verify your identity, we may ask for additional information. If you provide a copy of an identity document, please make your photo, MRZ (machine readable zone), document number and citizen service number (BSN) black/hidden. We respond as soon as possible, and in any case within four weeks.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). More information: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we secure personal data

Sonamu B.V. takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or there are indications of misuse, please contact us at info@tcg-ground.com.

Questions or complaints

If you have questions about this Privacy Policy or the way we use your data, please email us at info@tcg-ground.com. You can also contact us at this email address if you have a complaint about how we process your personal data.